Your consumer rights

Nothing in this policy limits any rights you may have under the Australian Consumer Law. If a product is faulty, unsafe, incorrectly described or different from what you ordered, contact us so we can review the order and the remedy that applies.

Check the order when it arrives

Check the series, flavour and quantity before opening every item. If something is missing, incorrect or damaged, keep the parcel and product packaging and take clear photos.

If a product does not work

Keep the device and packaging. Send us the order number, product and flavour, a short explanation and clear photos or video. We will review the information and explain the replacement, return or refund option that applies.

Change of mind

Vape products are personal-use items, so an opened or used product cannot normally be returned just because you changed your mind. If the order has not been packed yet, contact us quickly and we will check whether it can still be changed.

Please contact us first

Do not post a product back without return instructions. Message us on WhatsApp or email first so we can check the order and give you the correct return details.