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FAQ

Customer help

Frequently asked questions

Essential answers about Alibarbar products, ordering, delivery and support.

Products & authenticity

Are your products genuine Alibarbar products?

Yes. We specialise in genuine Alibarbar vape products and support product verification. Ingot 9000 is our main online retail range, while other Alibarbar ranges are available by wholesale enquiry. Keep the packaging and contact us with clear photos if you need help checking an item.

What should I know about the Ingot 9000?

The Ingot 9000 is non-rechargeable and non-refillable. Its LED display shows the remaining battery and e-liquid status. Alibarbar describes the model as offering up to 9,000 puffs, but actual use varies with draw length and frequency.

Where can I check flavours, pack size and stock?

Each product page shows the available flavours, pack quantity, current price and stock status. Review every selected flavour and the combined quantity again in the cart before checkout.

Ordering & pricing

How much is Ingot 9000?

Whole-order pricing is AUD $59 per unit for 3-4 units, $57 for 5-9, $55 for 10-19, $53 for 20-29, $51 for 30-39, $49 for 40-49, $47 for 50-59 and $45 for 60 units. The order builder updates the total automatically.

What is the minimum order and can I mix flavours?

The minimum retail order is 3 units in total. Choose one flavour or mix several, with any combined quantity from 3 to 60. Set the quantity beside each flavour in the order builder; contact us for more than 60 units.

Payment

How do I pay and what if payment does not complete?

The available payment options and instructions are shown at checkout. Review the AUD total before submitting payment and do not pay through an unlisted link. If payment is unclear, do not repeat it; check your email and Track Order, then contact us with the order number and payment reference.

Delivery & tracking

How much is delivery and how long will it take?

All Ingot 9000 retail orders from 3 to 60 units include free standard delivery Australia-wide. Delivery time depends on the destination and available service. Review the details at checkout and follow the tracking information after dispatch.

How do I track an order or correct the address?

Use Track Order with the requested order and contact details. Contact us immediately if the address is wrong; it usually cannot be changed after the carrier accepts the parcel. Most orders are sent together, but separate parcels may have separate tracking details.

Returns & product issues

What should I check when the order arrives?

Check the parcel, series, flavours and quantity as soon as practical. If the parcel is damaged, an item is missing or the wrong product arrived, keep all packaging and take clear photos before contacting us.

What if a product is damaged or does not work?

Keep the product and packaging. Contact us promptly with the order number, a short description and clear photos or video. We will review the issue and explain the replacement, return or refund option that applies. Wait for instructions before sending anything back.

Wholesale

When should I request a wholesale quote?

Use Wholesale for Alibarbar ranges outside the retail Ingot 9000 listings, repeat supply, carton orders and quantities above 60 units. Stock, delivery and pricing are confirmed before a quote is sent.

What should I include in the enquiry?

Tell us the Alibarbar series, preferred flavours, total quantity and Australian delivery state. We will check availability and send the product, delivery and pricing details for you to review.