Information we collect

When you place an order, request a quote or contact us, we may collect your name, email address, phone number, billing and delivery address, products ordered, order history and the messages or evidence you send to customer support.

The website may also collect basic technical information such as your IP address, browser type, device information and activity needed to operate the cart, protect checkout, prevent misuse and diagnose errors.

How we use your information

We use your information to create and confirm orders, provide payment instructions, pack and dispatch parcels, send order or tracking updates, answer questions, review product issues and meet record-keeping or legal requirements.

If you ask for a WhatsApp offer code or contact us for future offers, we may use that channel for the requested message. You can ask us to stop promotional messages at any time.

Payments, delivery and service providers

We share only the information reasonably needed by providers that help us host the website, process an available payment method, send email, prevent fraud, deliver parcels or provide order tracking. These providers handle information under their own privacy and security practices.

Some service providers may process information outside Australia. The payment options available for an order are shown at checkout. Do not send payment details through a link that is not shown by the store or confirmed by customer support.

Cookies and website operation

Cookies and similar browser storage may keep the cart working, remember essential choices, maintain a signed-in session where available, protect forms and help us understand technical problems. Blocking essential cookies may prevent the cart or checkout from working correctly.

How long we keep information

Order and transaction records are kept for as long as reasonably needed for fulfilment, support, fraud prevention, accounting and legal obligations. Support messages and product issue evidence may be retained while the request is being handled and for a reasonable period afterwards.

Security

We use reasonable administrative and technical measures to protect customer information. No internet service can guarantee absolute security, so contact us promptly if you believe order or account information has been used without permission.

Your choices

You can contact us to ask what personal information we hold about you, request a reasonable correction, or ask a privacy question. Some order and payment records cannot be deleted immediately where they must be retained for legal, accounting, security or dispute purposes.

Contact us about privacy

Use the Contact page and include enough information for us to identify the relevant order or enquiry. Do not send passwords, complete payment card details or other unnecessary sensitive information in a message.